Review: 1&1 Cloud Server

Introduction and configurations

Cloud Server from 1&1 is designed to bridge the gap between cheap yet basic hosting services and the kind of high-end cloud platforms offered by the likes of Amazon, Rackspace et al.

This it manages with some aplomb, delivering access to VMware hosted virtual machines in a huge variety of flavours to do with as you want, complete with optional applications, load balancing and shared storage add-ons, all at a no-nonsense fixed price and with no contract tie-ins. There are a few rough edges but overall it’s an affordable, scalable and very usable package that more than lives up to expectations.

Solid foundations

To support its new Cloud Server service, 1&1 has built dedicated data centres in the US and, importantly for EU customers, one in Europe. The core hardware in each case is from HP with servers running VMware hypervisors supported by all-flash storage arrays from SolidFire, enabling the company to offer customers fast SSD drives as standard rather than conventional hard disks. On the downside these are limited to 500GB each but up to five can be specified for each cloud server instance.

For storage-hungry applications there’s the option to mount SAN-hosted shared volumes of up to 2TB. Added to which you can always connect to a dedicated cloud storage service if more space is needed.

Networking is mainly handled by Cisco kit with a claimed 300Gbps external connectivity to the data centre of which each customer gets a virtual share. Checkpoint firewalls look after security and you can also balance loads across your Cloud Servers courtesy of hardware from F5.

It all sounds very impressive and just what you’d expect in a commercial data centre although, as a customer, you see little or nothing of the actual hardware. Rather you create Cloud Servers remotely via an intuitive web interface, then manage them using the same tools as for an in-house data centre.

Cloud Server create new VM

Getting started

You start off by logging into your 1&1 account via the company’s web-based Control Panel which has a new portal specific to Cloud Server, unsurprisingly, called the Cloud Panel. From here you can create as many VMs as you like, choosing either from a range of standard configurations or going solo and building a custom VM to fit your exact needs.

Sliders are used to control the three main options – the number of virtual processor cores, the amount of RAM and the number and size of the SSD storage – with the price you’ll have to pay constantly updated as you move these back and forth. Each VM can have up to 16 virtual CPUs and up to 128GB of RAM, although memory does come at a premium and can really bump up the monthly bill. We pushed the RAM slider to its 128GB limit and were quoted £921.60 per month (around $1,400, AU$1,790) just for that part of the config.

Don’t, however, get carried away with the idea that you have to pay a lot to get what you want – you don’t. A basic Windows Server VM with one processing core, 2GB of RAM and a single 40GB SSD, for example, can be yours for just under £35 ex VAT (around $53, AU$68) per month including the £10 per month (around $15, AU$19) needed for the Windows license (for either Windows Server 2008 or 2012). Alternatively you can opt to mount the Windows ISO ready to install and sort out the licensing yourself.

Cloud Server - Cloud Panel

It gets even cheaper with Linux which, as you might expect, is free, with a choice here of Ubuntu, CentOS or Debian. We created a single core VM with the minimum of 1GB of RAM and a 20GB SSD running CentOS 7 and were quoted just under £16 per month (around $24, AU$31). More than that, a feature of 1&1 Cloud Servers is that you only get charged while VMs are running with actual bills worked out on a per minute basis which can really bring down costs, especially on development servers which don’t have to be on all the time.

Cloud Server - VM running Windows

A variety of applications can also be specified, including SQL Server and a number of CMS platforms, and another key feature is the speed at which new server instances can be built. With 1&1’s earlier Dynamic Cloud Server this could take hours, but now when you hit the Create button most VMs can be up and running in just 55 seconds, which is truly impressive.

Cloud Server - quick create

Some custom configurations will take longer than this, but none that we tried took more than a few minutes to get running. You can also tweak the configuration later, using the same sliders, even with the VM in service although, depending on the OS, you may have to reboot for some changes to be recognised by the host software.

Cloud Server - load balance

Not just servers

Balancing loads across several servers is equally easy and you can also tweak the default firewall settings and build a private network between your servers from the Cloud Panel.

Cloud Server - interactive invoice

Finally, it took just a couple of minutes to allocate some shared SAN storage and connect it to our test servers, although it’s worth noting that you have to pay extra for this option. Still, one very useful last option is the ability to check up on what you have to pay through an interactive invoice at any time.


We liked

Convenience and flexibility are the key selling points of the new 1&1 Cloud Server service. There’s no need to specify and buy any hardware or commit to a lengthy contract, just sign up for a pay-as-you-go Cloud Server account and you can be up and running with your own Windows or Linux servers in minutes. You can even change the spec later according to your needs and, crucially, they’re your servers to do with as you like.

According to 1&1, customers can create millions of different configurations with Cloud Server but the standard setups cover most of the bases and make getting started a breeze. Instant scalability is another plus, along with all the extras such as load balancing, private networks and shared storage – just like the big names in cloud computing but with far fewer hassles.

We disliked

The web-based Cloud Panel is very friendly and easy to use, but once you’ve got your VMs up and running you’re pretty much on your own. Which is fine until you hit a problem, where we would have liked a bit more in the way of documentation and online help. Some of this is available but what’s there could do with further enhancing and updating.

Network address allocation on a Linux VM we installed manually, for example, called for a lot of searching to get right. We also had a problem with the VMware remote console plug-in used to access a VM via the browser-based Cloud Panel. This abruptly stopped working during our tests as support for the Netscape plugin API used by VMware has been dropped from the latest IE and Chrome browsers. Again, more information on the cause of this problem and workarounds would have saved us a lot of time and effort.

Some care is also needed when it comes to keeping on top of the cost, especially RAM which can be expensive.

Final verdict

For small companies looking for the raw scalability and flexibility available from the big names in cloud computing, but without the complexity and cost, 1&1 Cloud Server is worth investigating. It delivers a lot more than similarly priced hosting packages and is very easy to manage.